When we meet someone we’ve never met before, within a few moments both parties have made numerous judgments about the other – whether we like it or not, first impressions count. The same applies whenever we meet a young person for the first time. That initial meeting holds the potential to change the direction of that young person’s life – this includes what support they may be offered and which services they will be referred to. The outcome of this initial meeting will also be a deciding factor in whether a young person will meet with us again.

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